Venue: Panorama Hotel Prague
Milevská 7, 140 63 Prague 4, Czech Republic
Date: 22 May 2019
“DIGITAL GOVERNANCE – how digital transformation is changing role of CIO”
- What are implications of digital transformation to CIO agenda?
- Which IT management models are supporting CIO in innovations and strengthening the role of IT?
- How to support and improve collaboration with other departements?
- How should IT help in digital collaboration with other organization?
Presentations 20-30 minutes including Q&A
9:00 – 17:00 Program and speakers
- Marcell Vollmer, DEU, Chief Digital Officer SAP Ariba
- „Impact of Digital Transformation on the CIO world“
- Lizzie Hodgson, GBR, ThinkNation
- “The commodification of ideas: are we missing the point?”
- Jaroslav Kmeť, SVK, Government CIO of Slovakia
- “Modern e-Slovakia, friendly to people”
- Jiří Skála, CZE, GuideVision
- „Technology and suppliers in the era of Digital transformation“
- František Kohout, CZE, Director of Platform Support & Innovation at DP DHL IT Services
- “Driving innovation”
- Sami Kallio, FIN, CEO at HappySignals
- “Customer led Service Desk strategy”
- Josef Lhotský, CZE,
- „IT is Evolution: The Digital Transformation of Life, or There and Back Again”
- Hynek Šandera, CZE, Finance Manager at INGKA Centres Europe A/S (part of IKEA)
- “Business in IT Transformation projects. Partner or Threat ?”
- Jiří Šafránek, CZE, CIO of Olomoucký Region
- “CIO challenges“
- Ricardo Alvarez, CHE,
- “The 7 YEARs theory”
- Zdeněk Jelínek, CZE, Q4IT
- “ITIL4 key features, what is new”
- Zdeněk Kvapil, CZE, Q4IT
- “IT Quality Index – speaking quality, what IT quality really is”
- Jonathan Boyd, GBR, Zdenek Kvapil, CZE
- “Digital Capabilities Management Model – DCMM new collaborative management model for the digital era”
Detail program in PDF
23 May 2019 after conference workshops – registration required on conference registration form, limited seats
Workshop s Jonathan Boyd, “CIO of the digital era” 9:00 – 12:00
- Dual language Eng+Czech workshop
- Skills of CIO required for the digital era, bulding personal brand, promoting organization
- Practical excercises
Marcell Vollmer, DEU, Chief Digital Officer SAP Ariba
„Impact of Digital Transformation on the CIO world“
Marcell Vollmer is Chief Digital Officer in the Cloud Business Group of SAP focusing on Total Spend Management and Business Networks. A thought leader in procurement, supply chain, finance and shared services, Marcell’s expertise lies in defining digital transformation strategy and to make Run Simple a reality for global customers and consumers by defining innovation strategies, delivering high cost and additional procurement savings plus focusing on future business models.
Previously, he was Chief Operating Officer for SAP Ariba where he successfully developed and led global business development, procurement, go to market, sales operations, and enablement. And prior to that Marcell was Chief Procurement Officer of SAP and was responsible for the reorganization and process optimization for and end-to-end source-to-settle organization.
Since joining SAP in 2005 he has held various leadership roles involving restructuring, improving project efficiency and execution of global programs in finance, procurement, sales, human resources and post-merger integrations.
Marcell has a PhD and Masters Degree in Economics from University of Hamburg. He is well known throughout the industry as a procurement and business thought leader and frequently-requested speaker at industry events, and author of books and a popular blog.
Lizzie Hodgson, GBR, ThinkNation
“The commodification of ideas: are we missing the point?”
Lizzie is founder and director of ThinkNation, bringing young people, thought leaders and artists together to tackle big societal problems. She is also founder of Surfacing Purpose, helping organisations think and act differently to smash silos and generate new ideas and solutions. With a background in speechwriting for central government, comms and publishing, she is a Katerva Gender Equality Global Expert Panel Member, as well as an event host, curator, and co-host of The Z-X Spectrum podcast. A two-time TEDx speaker, she often give talks on gender equality and Artificial Intelligence bias. She is on the Advisory Board at The Gulbenkian Arts Centre, and Industrial Advisory Board at University of Kent School of Computing, UK.
In this talk, Lizzie will explore why companies need to start creating ideas not to commodify, but to nurture curiosity within their workforce. This has never been more important than with the ascension of Artificial Intelligence. Why? Because diversity of ideas will not only create a skilled, agile, creative workforce but also help ensure that inequalities and biases aren’t hardwired into your digital ‘innovations’.
Jaroslav Kmeť, SVK, CIO Slovakia
“Modern e-Slovakia, friendly to people”
Jaroslav Kmeť, graduated from the Slovak University of Agriculture in Nitra. During his professional career, he held many top managerial positions in various sectors, including telecommunications, financial services and information technology. Prior to joining Office of the Deputy Prime Minister, he worked as Oracle Slovakia General Director and CEO. Currently, he acts as the CIO of the Slovakian Government, General Manager of the Government and Public Sector IT Division and as a Chairman of of the NASES (National Agency for Network and Electronic Services) Supervisory Board. Jaroslav Kmeť was born in Humenne, he speaks fluent English and Russian.
Annotation: The main priority of informatization is to bring improvements to systems and services in which the state has invested considerable funds in the past so as not only to return the state’s expenditures but to save as much money and time as possible for the people. Slovakia is ready to work without any papers. The vision of a “friendly state towards citizens”, projects and activities in the area of meeting the principle “once and enough” (do not make people to be mail carriers between the authorities, no more waiting queues in the offices, let us forward data to people, informatization should be saving people’s time and money) are attributes understandable to a wide audience , which bring informatization closer to people and will enable to achieve this goal.
Jiří Skála, CZE, GuideVision
„Technology and suppliers in the era of Digital transformation“
ITSM consultant successfully delivered dozens of ITSM projects. Possesses over 20 years’ experience with IT processes, standards, applications, and technology having expert knowledge in ITIL, ISO/IEC 20000 and project management. Trainer of ITSM courses attended by the thousands and author of 50+ professional articles on ITSM. A founding member of the Czech Chapter of the IT Service Management Forum.
Since 2014 focusing on implementing processes supported by the ServiceNow platform. Certified ServiceNow System administrator, Implementation specialist, and Application developer.
Annotation: One of the two key components of the ITIL 4 framework is the Four dimensions model consisting of dimensions:
- Organizations and people,
- Information and technology,
- Partners and suppliers,
- Value streams and processes.
In this paper, we will focus on two of them: Information and technology, Partners and suppliers. First, we will look briefly into the book “ITIL Foundation ITIL 4 Edition” to understand the theory regarding these two dimensions, and then we will address questions such as:
- How to select the most suitable technologies to support Digital transformation?
- What responsibilities can be entrusted to an external partner and what should remain at home?
- What skills and roles do we need to keep internally, and which ones can be purchased externally?
The answers to the above questions will be underpinned by practical use cases.
František Kohout, CZE, Director of Platform Support
& Innovation at DP DHL IT Services
Frantisek Kohout, Sr. Director of Platform Support & Innovation at DP DHL IT Services. Joined the DP DHL group back in 2004 and held various operational and management roles through the years in areas that included Service Desk, IT Service Management, Business Intelligence, and Automation. Over the years Frantisek participated in, or managed, a number of infrastructure projects involving consolidation of ITSM platforms or centralization of IT Service Desk European operations to name a few. He is heading DP DHL’s global ServiceNow Competence Center, managing a multinational team located in Czech republic, Germany, Malaysia, Costa Rica, and India. Apart from ServiceNow, his focus these days is to bring Robotic Process Automation and Virtual Assistants to life within the DP DHL’s IT organization. Frantisek holds an B.Sc. in Business Administration and M.Sc. in Management, and is a member of ServiceNow ITSM Product Advisory Council.
Annotation: Driving innovation is an exploratory endeavor in every organization no matter the size and DP DHL is no exception. In his presentation, Frantisek Kohout will share insights into the innovative approaches DP DHL group takes while introducing smart technology into everyday’s live of its employees. Covering no only the technology aspect of the journey, Frantisek will also highlight some of the challenges and pitfalls the implementation teams had to navigate around as they brought these innovations forward. Translations Services, Robotic Process Automation, and Chatbots will be some of the topics that will be discussed.
Sami Kallio, FIN, CEO at HappySignals
“Customer led Service Desk strategy”
Josef Lhotský, CZE,
„IT is Evolution: The Digital Transformation of Life, or There and Back Again”
Hynek Šandera, CZE, Finance Manager at INGKA Centres Europe A/S (part of IKEA)
“Business in IT Transformation projects. Partner or Threat ?”
Jiří Šafránek, CZE, CIO of Olomoucký Region
Ricardo Alvarez, CHE,
“The 7 YEARs theory”
With 15 years in IT Support and Computer Management, Ricardo worked for several industries like medical devices or energy trading, as well as supporting production sites and interacted with different departments, teams and people.
With a hands-on and holistic approach on the role of IT Support in an organization, Ricardo’s resolve is around new ways of working and continuous improvement, combining the benefits of IT Service Management and Lean principles.
IT Support is critical to any organization, enabling all employees to perform their activities in order to maximize business value. In this session, Ricardo will share key factors for developing and retaining IT Support people.
Zdeněk Jelínek, CZE, ITIL4 key features of the latest version of ITIL, globally accepted way of managing IT,
Zdeněk Kvapil, IT Quality Index – speaking quality. How to measure, benchmark IT quality.
Fundamentals of IT Quality Management System.
Jonathan Boyd, Zdenek Kvapil, Q4IT, speaking about DCMM book
Digital Capabilities Management Model (DCMM) – transformation is about re-thinking role of IT departments, from passive role to innovative, ever adapting department capable to lead large cross department projects and capable to work in ecosystems with partners. Brief intro to radically new management model suitable for the digital era