Venue: CZE / BRNO, Holiday Inn, Brno Exhibition Centre Date: 16.-17.5.2018 Conference program and agenda in PDF. “IT GOVERNANCE & COMPLEXITY” In the age of growing complexity do we need more or less governance? Do we need more or less …
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2017INNOVATIONS, SERVICES, PEOPLE
Key topics of #itSDFI 2017 conference are: Innovations – any practices, processes, services should be constantly analysed and sought for improvements and adaptation to changing conditions. Services – IT is delivering service which should be …
2016QUALITY & SPEED
Growing demand for responsiveness, agility, flexibility in IT while concurrent demand for quality, security, robustness is bigger than ever before. Structured approach to quality management and agile principles in IT as spreading across many IT …
2015BETTER IT SERVICES – OPPORTUNITY FOR BUSINESS
Innovative IT services, high responsiveness to business changes, improved processes in IT, better IT skills management, structure in all activities, clear responsibilities – all are attributes of better IT services. Better IT services and better IT …
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2014Balancing costs, risks and quality of IT services
Service Delivery Forum International 2014, 22 May 2014. Best practices, frameworks, methods, such as ITIL®, COBIT®, ISO/IEC 20000, SFIA, Six SigmaTM are bringing new approaches to IT management, helping organizations quickly adopt valuable …
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2013Quality in IT Service Delivery
30.5.2013, Brno. Keynote: Ron McLaren, SFIA Foundation (London). The conference “Service Delivery Forum International” (SDFI 2013) is a continuation of the highly appreciated conference started in May 2012. Then, the main focus was on Service Desk as a place where user perception is formed in a high extent. Speakers this year’s conference will ponder how to ensure adequate quality IT services.
2012Evolving role of Service Desk in IT
17.5.2012, Brno. Keynote: Sara Alterlo, Sony Ericsson, Head of End user support, Sweden.
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