Innovative IT services, high responsiveness to business changes, improved processes in IT, better IT skills management, structure in all activities, clear responsibilities – all are attributes of better IT services. Better IT services and better IT in general are opening new opportunities for any kind of organization to deliver higher value to its customers.
Program SDFI 2015
full version in PDF
| Time | Event |
|---|---|
| 09:10 – 09:15 | Conference start – welcome from conference moderatos History, concept, plans Conference focus – „BETTER IT SERVICES – OPPORTUNITY FOR BUSINESS“ |
| 09:15 | Stuart Rance, GBR, Optimal Service Management Ltd, author of ITIL Service Transition book „We don’t do people“ – How you can create more value for your customers by focussing on the people who create and deliver services. |
| 9:45 | Andy Thomson, GBR, Chair of SFIA council Managing IT Skills Using SFIA – Skills-focused Resource Management |
| 10:15 | Zdeněk Adamec, CZE, Deputy Minister at Ministry of Agriculture Cost savings achieved by IT team extension and restructuring |
| 10:45 – 11:00 | Coffee break |
| 11:00 | Jaromír Marusinec, CZE, CIO Brno University of Technology IT services for acceleration teaching, research organizations operating at universities |
| 11:25 | Phil Hearsum, GBR, AXELOS Global Best Practices Global best practices – news, plans |
| 11:55 | Jaromír Pitaš, CZE, University of Defence Improved Risk Management Process of the Ministry of Defense Software Support |
| 12:25 – 13:30 | Lunch |
| 13:30 | Petr Kačenka, CZE, CIO, Administration of state material reserves Opportunities and disadvantages of outsourcing in the public administration |
| 13:55 | Radek Hájek, CZE, Digitalization change leader, ČSOB KBC Jiří Halouzka, CZE, CIO Office, ČSOB KBC Improvements in IT and business communication and cooperation within CSOB. |
| 14:25 | Tomáš Gurný, CZE, IT Manager, OKD, HBZS, a.s. ITIL in SMB – tool of better mutual understanding |
| 14:50 | itSMF CZE, itSMF SVK, CACIO Benefits of membership. |
| 15:00 – 15:20 | Coffee break |
| 15:20 | Yaroslav Okhatrin, RUS, CFO, CKD Blansko Transforming an engineering and manufacturing company from inside with help of IT. |
| 15:40 | Zdeněk Bejček, CZE, Cluster IS Manager, ABB s.r.o Higher business satisfaction achieved by implementing Release management |
| 16:10 | Panel discussion with conference speakers |
| 16:30 | Conference summary – invitation to SDFI 2016, 25.5.2016
Conference moderators: |
