Service Delivery Forum International 2014, 22 May 2014. Best practices, frameworks, methods, such as ITIL®, COBIT®, ISO/IEC 20000, SFIA, Six SigmaTM are bringing new approaches to IT management, helping organizations quickly adopt valuable collections of good practices followed by many leading companies but also rapidly spreading in smaller organizations across different business lines. Conference SDFI is established to provide vendor neutral platform bringing together IT professionals across business lines and company sizes to share their positive experience with usage of global practices but also offer platform for sharing mistakes which could happen in adoption process.
Program SDFI 2014
full version in PDF
| Time | Event |
|---|---|
| 08:20 – 09:00 | Registrations |
| 09:00 | Conference start |
| 09:10 | Q4IT, CZE – Zdenek Kvapil Veletrhy Brno, CZE – Martin Kaspar Conference focus – Balancing costs, risks and quality of IT Services. |
| 09:15 | AXELOS, GBR – Kaimar Karu, Phil Hearsum AXELOS and the future of IT Service Management. |
| 9:45 | DVZ, DEU – Jörn Oldag How big kids experience changes – conclusions from an external and an internal perspective. |
| 10:15 | ITRP Institute, USA – Cornelis Winkler Prins The Unique ITSM Challenges of Multi-National Corporations. |
| 10:45 – 11:00 | Coffee break |
| 11:00 | Honeywell, CZE – Lukáš Harvánek, Lucie Fisherová How to decrease costs, risks and simultaneously increase quality of provided services? Could it be achieved by adopting Lean principles and Six Sigma tools? |
| 11:25 | OTIS, CZE – Zdeněk Jelínek Quality, security and pragmatic approach in IT / IS. |
| 11:45 | PPG, CZE – Lubomír Kobeda Challenge of change management. |
| 12:05 | Česká spořitelna, CZE – Luděk Skokánek Net promoter score can help you to avoid the perception that you are providing declining service over time. |
| 12:20 – 13:25 | Lunch |
| 13:25 | OfficeDepot, CZE – Pavel Farka IT service delivery introduction in several different multinational companies. Different approaches, SLA targeting, Risk handling and board of managers interaction. |
| 13:50 | EXIN, NLD – Etel Frank The EXIN story of e-CF |
| 14:10 | Moravskoslezský Kraj, CZE – Tomáš Vašica Experience with deployment of unified Service Desk in region organizations. |
| 14:45 | itSMF CZE, itSMF SVK, MES Centrum, CACIO – benefits of membership Benefits of membership. |
| 15:00 – 15:20 | Coffee break |
| 15:20 | AVG, CZE – Pavel Soukup, Ivana Hančíková No Pain, No Gain. |
| 15:50 | itSMF Slovensko, SVK – Miroslav Havelka Where starts the business responsibility for IT (and where it ends)? |
| 16:10 | Dixons Retail, CZE – Igor Dobřický Support model for e-commerce web site. |
| 16:40 – 17:00 | Discussion, conference summary – invitation to SDFI 2015 |
