Key topics of #itSDFI 2017 conference are: Innovations – any practices, processes, services should be constantly analysed and sought for improvements and adaptation to changing conditions. Services – IT is delivering service which should be …
IT Service Delivery Forum International
Experience sharing conference
2018 Topic: „IT GOVERNANCE & COMPLEXITY“Click to learn more
Holiday Inn Brno Czech republic
16.5.2018 Conference & workshops 17.5.2018 Roundatble & Panel discussion
Details of the conference program and list of speakers
- We have established a strong partnership with representatives of the city of Brno Wednesday September 13th, 2017
- Conference extension confirmed with Brno city authorities Friday July 21st, 2017
- itSDFI 2017 Photo Gallery Monday May 22nd, 2017
30.5.2013, Brno. Keynote: Ron McLaren, SFIA Foundation (London). The conference “Service Delivery Forum International” (SDFI 2013) is a continuation of the highly appreciated conference started in May 2012. Then, the main focus was on Service Desk as a place where user perception is formed in a high extent. Speakers this year’s conference will ponder how to ensure adequate quality IT services.
17.5.2012, Brno. Keynote: Sara Alterlo, Sony Ericsson, Head of End user support, Sweden.