Key topics of #itSDFI 2017 conference are: Innovations – any practices, processes, services should be constantly analysed and sought for improvements and adaptation to changing conditions. Services – IT is delivering service which should be …
IT Service Delivery Forum International
Experience sharing conference
2017 Topic: „INNOVATIONS, SERVICES, PEOPLE“Click to learn more
Holiday Inn Brno Czech republic
17.5.2017 Conference 18.5.2017 Conference workshops and roundatble
Details of the conference program and list of speakers
30.5.2013, Brno. Keynote: Ron McLaren, SFIA Foundation (London). The conference “Service Delivery Forum International” (SDFI 2013) is a continuation of the highly appreciated conference started in May 2012. Then, the main focus was on Service Desk as a place where user perception is formed in a high extent. Speakers this year’s conference will ponder how to ensure adequate quality IT services.
17.5.2012, Brno. Keynote: Sara Alterlo, Sony Ericsson, Head of End user support, Sweden.