Key topics of #itSDFI 2017 conference are: Innovation – any practices, processes, services should be constantly analysed and sought for improvements and adaptation to changing conditions. Service – IT is delivering service which should be …
IT Service Delivery Forum International
Experience sharing conference
2017 Topic: „INNOVATIONS, SERVICES, PEOPLE“Click to learn more
Holiday Inn Brno Czech republic Brno Exhibition centre
17.5.2017 conference 18.5.2017 speakers roundtable 16.5.2017 preconference worshop
Have you got an interesting case study or project related to using best practices for IT Service Delivery?
30.5.2013, Brno. Keynote: Ron McLaren, SFIA Foundation (London). The conference “Service Delivery Forum International” (SDFI 2013) is a continuation of the highly appreciated conference started in May 2012. Then, the main focus was on Service Desk as a place where user perception is formed in a high extent. Speakers this year’s conference will ponder how to ensure adequate quality IT services.
17.5.2012, Brno. Keynote: Sara Alterlo, Sony Ericsson, Head of End user support, Sweden.